Strengthening relationships with customers, stakeholders and regulators |

Why this is a Material Matter

Strengthening relationships with all our stakeholders is essential to building credibility and trust.
Being perceived as a credible partner will contribute to effective delivery and the creation of shared value.

Help Enhancing customer experience through improved systems and processes Partnering opportunities Advocacy, strengthening partnerships to support economic inclusion Maintain regular and transparent communication and disclosure Focus on Employee Value Proposition Government engagement on policy and regulatory matters Caring and engaging communities		Hinder Negative perception of Sasol Perceived lack of transparency around employment opportunities Inconsistent shareholder returns Regulatory changes Pressure from competitors Internal capacity constraints
Group strategic priority: Progress grow and transform agenda \| Deliver stakeholder value
Impact of Material Matter	Opportunities	Mitigation actions	Metrics Short term Medium term Long term
Breakdown in relations with host government Volume output Earnings Loss of licence to operate Growth Sustainability Reputation Employee Value Proposition	Continued transparent disclosure of Sasol’s plans Simplifying processes and systems Be an employer of choice Clear plans setting out shift towards lower-carbon feedstocks Supplier relationship management	Customer relationship management Supplier relationship management Deliver on stakeholder commitments impacting local content Social investment programme Execution of the Reputation Management programme Optimally executing our just transition roadmap Delivery of the Employee Value Proposition Our Zero Harm aspiration continuously reinforced as a Group top priority Grow value through improved customer value proposition	Emerging medium enterprise opportunity implemented, and the spending incurred Sasol’s involvement in social issues and projects in communities Employee engagement surveys Customer, supplier and other stakeholder satisfaction engagements Stakeholder perception surveys and assessments
Risk Short and medium term - Stakeholder and reputation

Why this is a Material Matter

Strengthening relationships with all our stakeholders is essential to building credibility and trust.
Being perceived as a credible partner will contribute to effective delivery and the creation of shared value.

Help Enhancing customer experience through improved systems and processes Partnering opportunities Advocacy, strengthening partnerships to support economic inclusion Maintain regular and transparent communication and disclosure Focus on Employee Value Proposition Government engagement on policy and regulatory matters Caring and engaging communities		Hinder Negative perception of Sasol Perceived lack of transparency around employment opportunities Inconsistent shareholder returns Regulatory changes Pressure from competitors Internal capacity constraints
Group strategic priority: Progress grow and transform agenda \| Deliver stakeholder value
Impact of Material Matter	Opportunities	Mitigation actions	Metrics Short term Medium term Long term
Breakdown in relations with host government Volume output Earnings Loss of licence to operate Growth Sustainability Reputation Employee Value Proposition	Continued transparent disclosure of Sasol’s plans Simplifying processes and systems Be an employer of choice Clear plans setting out shift towards lower-carbon feedstocks Supplier relationship management	Customer relationship management Supplier relationship management Deliver on stakeholder commitments impacting local content Social investment programme Execution of the Reputation Management programme Optimally executing our just transition roadmap Delivery of the Employee Value Proposition Our Zero Harm aspiration continuously reinforced as a Group top priority Grow value through improved customer value proposition	Emerging medium enterprise opportunity implemented, and the spending incurred Sasol’s involvement in social issues and projects in communities Employee engagement surveys Customer, supplier and other stakeholder satisfaction engagements Stakeholder perception surveys and assessments
Risk Short and medium term - Stakeholder and reputation