Strengthening relationships with customers, stakeholders and regulators

Why this is a Material Matter

  • Strengthening relationships with all our stakeholders is essential to building credibility and trust.
  • Being perceived as a credible partner will contribute to effective delivery and the creation of shared value.

Help

  • Enhancing customer experience through improved systems and processes
  • Partnering opportunities
  • Advocacy, strengthening partnerships to support economic inclusion
  • Maintain regular and transparent communication and disclosure
  • Focus on Employee Value Proposition
  • Government engagement on policy and regulatory matters
  • Caring and engaging communities
     

Hinder

  • Negative perception of Sasol
  • Perceived lack of transparency around employment opportunities
  • Inconsistent shareholder returns
  • Regulatory changes
  • Pressure from competitors
  • Internal capacity constraints

     
Group strategic priority: Progress grow and transform agenda | Deliver stakeholder value
Impact of Material Matter Opportunities Mitigation actions Metrics
Short term
Medium term
Long term
  • Breakdown in relations with host government
  • Volume output
  • Earnings
  • Loss of licence to operate
  • Growth
  • Sustainability
  • Reputation
  • Employee Value Proposition

     
  • Continued transparent disclosure of Sasol’s plans
  • Simplifying processes and systems
  • Be an employer of choice
  • Clear plans setting out shift towards lower-carbon feedstocks
  • Supplier relationship management
     
  • Customer relationship management
  • Supplier relationship management
  • Deliver on stakeholder commitments impacting local content
  • Social investment programme
  • Execution of the Reputation Management programme
  • Optimally executing our just transition roadmap
  • Delivery of the Employee Value Proposition
  • Our Zero Harm aspiration continuously reinforced as a Group top priority
  • Grow value through improved customer value proposition

     
  • Emerging medium enterprise opportunity implemented, and the spending incurred
  • Sasol’s involvement in social issues and projects in communities
  • Employee engagement surveys
  • Customer, supplier and other stakeholder satisfaction engagements
  • Stakeholder perception surveys and assessments

     

Risk

Short and medium term - Stakeholder and reputation